Duty Manager- Southern Cross

The Company

Oscars Hotels is an exciting, creative and dynamic hospitality group with an ever-expanding portfolio of 26 venues across New South Wales. Oscars Hotels are focused on delivering an exceptional guest experience and creating memorable moments in each and every venue.

With recent refurbishment across all areas, Southern Cross Hotel prides itself on being enriched with a unique charm and a warm and inviting atmosphere. Southern Cross hotel offers accommodation, full TAB and Keno facilities, an exclusive VIP lounge, an all-day dining menu, and a drive-through bottle shop.

The Role

Southern Cross Hotel is looking for an experienced and dynamic Duty Manager to join our team. The ideal candidate is a strong leader with a passion for all things hospitality and who loves high volume situations. We are looking for someone who has a strong belief in ensuring work is a creative environment, takes satisfaction in developing their team and above all can grow and adapt with the expanding business.

The Duty Manager will:

Oversee the delivery of excellent customer service across all facets of the business
Have a strong understanding of entertainment and events
Have strong knowledge of venue compliance and regulations
Stay abreast of industry trends and be creative in approach to promotions & venue initiatives
Hold sound knowledge of all business associated costs and controls
Have the ability to improve staff knowledge and skill set through a range of factors to push customer engagement to the next level.
Skills & Experience

Experience in Gaming and Wagering venues
Be a highly motivated and exceptional self-starter
Be able to work in high pressure situations
Have strong leadership and communication skills
Have the ability to adapt and excel in a fun team dynamic
Have a hands-on approach
Be innovative and a creative problem solver
Have Current RSA and RCG qualification
What’s on offer?

A fantastic opportunity to join an exciting and dynamic team in one of the biggest hospitality groups in New South Wales
Opportunities for career development and educational opportunities.
Discounts at Oscars Hotels venues
If you are a strong leader with a passion for hospitality, please apply now and ensure you attach your resume and cover letter